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Terms and conditions
Booking, stay and cancellation
Terms and conditions
Book with peace of mind
The rules of your stay at Chalet Sétaz, explained simply. Last updated: 26 September 2026.
30 %
deposit on booking
D-30
balance payment
4 pm · 10 am
arrival · departure
€500 – €1,000
security deposit depending on the apartment
Linen included
sheets, towels and tea towels
Non-smoking
no pets allowed
1. Purpose
These terms and conditions of sale apply to any booking of an apartment at Chalet Sétaz (Everest, K2, Mont-Blanc), 188 rue du Praz, 73450 Valloire, made directly with us (website, phone, email). Any booking implies full acceptance of these terms and of the conditions of the rate booked. Bookings made through a platform (Airbnb, Booking…) remain subject to that platform’s conditions.
2. The owner
CCCJM VALLOIRE, a French SASU with share capital of €10,000, represented by Cyril Cornu
Lyon Trade Register (RCS) 883 342 701 · SIRET 883 342 701 00033 · EU VAT number FR46 883 342 701
Registered office: 17 rue Denfert-Rochereau, 69004 Lyon, France
Phone and WhatsApp: +33 (0)6 03 40 46 46
Email: contact@chalet-setaz.com
3. Booking and payment
The booking becomes firm once we receive the deposit (arrhes) of 30% of the total price of the stay and have sent our written confirmation. The balance is payable no later than 30 days before arrival. For bookings made less than 30 days before arrival, the full amount of the stay is paid at the time of booking.
Payment by bank transfer or by card (Visa, Mastercard, CB) via a secure payment link. American Express cards are accepted with a 3% surcharge. By paying by card, you authorise us to charge the amounts due on the scheduled dates (balance at D-30) and, where applicable, the pre-authorisation for the security deposit.
If the balance is not paid when due, and after a written reminder that remains unanswered for 72 hours, the booking may be cancelled and the deposit kept.
In accordance with Article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to accommodation services provided on a specific date.
4. Prices and tourist tax
Prices are in euros, all taxes included. They include the rental of the apartment, utilities (water, electricity, heating) and the services described in article 5.
Not included: the tourist tax, collected on behalf of the municipality of Valloire at the current rate; the compulsory end-of-stay cleaning fee, the amount of which is specified at the time of booking; any additional services. These amounts are paid with the balance.
Promotions are not retroactive. Any change in VAT or taxes imposed by the authorities is passed on in the price at the date of invoicing.
5. Services included
• Sheets, duvet covers, pillowcases, bath towels and tea towels
• TV and Wi-Fi
• Ski room with boot and glove warmers
• The chalet’s sauna, reserved privately for each apartment two evenings a week: Everest on Sunday and Wednesday, K2 on Monday and Thursday, Mont-Blanc on Tuesday and Friday
• Parking: one garage space for Everest and K2, and one outdoor space next to the apartment for Mont-Blanc
In the event of a breakdown, we will intervene as quickly as possible. An occasional breakdown of an ancillary facility (sauna, boot warmers, glove warmers, Wi-Fi, TV) does not give rise to a refund. If an essential facility of the accommodation were to be unavailable for a long period, we will work with you to find a solution or a goodwill gesture.
6. Capacity and life in the chalet
Each apartment is rented for a maximum number of occupants: 11 people for Everest and K2, 6 people for Mont-Blanc. It may not be occupied by more people without our written consent.
The apartments are non-smoking. Pets are not allowed. Parties and gatherings are not permitted: please respect the peace and quiet of the other guests in the chalet and of the neighbours.
7. Arrival and departure
Arrival from 4 pm, self check-in with a key box: the instructions are sent to you before your stay. If you arrive after 6 pm, please let us know.
Departure by 10 am at the latest. A late arrival or early departure does not give rise to any refund.
8. Security deposit
A security deposit of €500 to €1,000 depending on the apartment is required before arrival, by card pre-authorisation or bank transfer. It is returned or released within 7 days of departure, less, on presentation of supporting documents, any damage, missing items or restoration costs resulting from failure to follow the departure instructions.
9. Departure instructions
The cleaning fee covers the full cleaning of the apartment. To leave it in a normal condition of use, please:
• clean the kitchen and appliances, and run the dishwasher;
• empty the bins into the outdoor recycling containers;
• empty the fireplace if it has been used (Everest);
• gather sheets and towels in the laundry bags provided, keeping tea towels and oven gloves separate;
• fold the travel cot and clean the high chair if you borrowed them;
• leave the apartment tidy.
10. Cancellation by the guest
Any cancellation must be notified to us by email at contact@chalet-setaz.com. We acknowledge receipt within 72 hours; if you do not hear from us, please call +33 (0)6 03 40 46 46.
• More than 30 days before arrival: the deposit (30% of the stay) is kept.
• 30 days or less before arrival, or no-show: 100% of the stay is due.
We strongly recommend that you take out cancellation insurance.
11. Changes to the stay
Any request for a change (dates, apartment) must be made by email and is subject to availability. An administration fee applies; its amount is communicated to you before the change is confirmed. A reduction in the length of stay is treated as a partial cancellation.
12. Cancellation by the owner
Should we have to cancel your stay, except in the event of force majeure, all sums paid would be refunded in full and, in accordance with Article L214-1 of the French Consumer Code, the deposit (arrhes) would be returned twice over.
13. Snow, weather and ski lifts
Lack or excess of snow, weather conditions, or the full or partial closure of ski lifts or activities by administrative decision do not constitute grounds for a refund or a free change. Cancellation insurance may cover some of these cases.
14. Liability and insurance
The guest is responsible for any damage caused by themselves and the people accompanying them, and undertakes to bear the cost of repairs. We invite guests to check that their personal liability insurance covers holiday rentals.
15. Force majeure
Neither party can be held liable for failure to perform its obligations in the event of force majeure within the meaning of Article 1218 of the French Civil Code, i.e. an event beyond its control, which could not reasonably have been foreseen and whose effects cannot be avoided.
16. Personal data
The information collected when booking is used solely to manage your stay and to meet our legal obligations (tourist tax, invoicing). It is neither sold nor passed on. You can access it, correct it or request its deletion by writing to contact@chalet-setaz.com.
17. Complaints, mediation and applicable law
Any complaint must be sent to us in writing at contact@chalet-setaz.com, if possible during the stay so that we can put things right. If a dispute cannot be settled amicably within two months, you may refer it free of charge to the consumer mediator:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France · +33 1 89 47 00 14
Online referral: www.cm2c.net
These terms and conditions are governed by French law; this English translation is provided for information and the French version prevails. The invalidity of one clause does not affect the others.